Frequently Asked Questions
What ages does Redwood serve?
Redwood’s youngest clients start at 6 weeks of age and we serve clients up until any age as long as they still benefit from our care.
What are your hours?
Children’s Services’ hours are 6:30 am to 6 pm. Adult Day Supports and Vocational Day Supports are offered from 7 am to 6 pm. For specific program hours, please visit Our Work and click on the program name in which you are interested. You can also contact Redwood at (859) 331-0880 for more information.
My child already has a First Steps therapist. Can he/she come to Redwood?
While we prefer that you work with one of our speech, physical, or occupational therapists, we understand that you may want to continue working with your current provider. In order to best serve your child, we allow First Steps therapists to provide therapy services at Redwood.
Who should I contact to apply for a Medicaid waiver?
For the Michelle P Waiver, contact NorthKey Community Care at (859) 781-5586. For the Supports for Community Living Waiver, you should also contact NorthKey Community Care, but at (859) 282-1770. For Home & Community Based Waiver, please contact Terra Heitzman, Director, Adult Services at (859) 331-0880, ext. 333.
How do I apply to open a case with the Kentucky Office of Vocational Rehabilitation?
You should contact OVR directly. If you reside in Boone, Caroll, Gallatin, Grant, Kenton, Owen, or Trimble County, contact the Florence branch at (859) 371-9450. If you reside in Campbell, Kenton, or Pendleton County, contact the Fort Wright branch at (859) 292-6513. Once your case is open, you begin working with an OVR Counselor. Please request that your OVR Counselor submit a referral to Terra Heitzman, Director, Adult Services.
What makes Redwood different from other disability services agencies?
There are similar agencies, but none that provide the wide-range and scope of care for children and adults with disabilities. At Redwood, we have adults who have been with us over 30 years. During that time, they may have benefited from our Early Child Care programs, received speech therapy from a Redwood therapist, been employed in the community thanks to our Community Employment Supports program, and are now enjoying an enhanced quality of life in our Adult Day Supports programs that includes purposeful activities. At Redwood, our programs are person-centered and tailored to the individual’s needs. In addition to these services, Redwood also offers specialized dietary and nursing supports to ensure that both basic and complex personal needs are met for people with varying degrees of disability, from mild to severe, while in our care.
What is the enrollment process? Do you have to be a Kentucky resident?
Our children come from all over the Northern Kentucky-Greater Cincinnati community. Funding sources usually require that adults served at Redwood are Kentucky residents. Due to the breadth of services Redwood provides and to the diverse population we serve, there is no one way to enroll in Redwood. The best way to find out more information about eligibility and enrollment is to contact Redwood at (859) 331-0880, and let us know if you are interested in enrollment information for a child or adult. If you’re specifically interested in therapy services, behavior supports, assistive technology/rehabilitation engineering, early intervention, or our PPEC program, please let us know when you call.
What are Redwood’s main funding sources?
Close to 65% of our revenue is from government funding and grants, 13% from program fees, 12% from personal contributions/donations, and 9% from United Way, with a very small percentage coming from other sources.
How do I volunteer at Redwood?
We love volunteers! Most volunteer opportunities occur Monday through Friday from 7:30 a.m. to 6 p.m., with limited availability on Saturdays. To learn more, contact Redwood at (859) 331-0880.
How can I make a donation?
Simple! Visit our donation page or call Redwood’s Development Office at (859) 331-0880.
What affiliations support qualities at Redwood?
Redwood is a proud United Way of Greater Cincinnati partner agency.
Redwood is accredited by the National Association for Education of Young Children and by Kentucky Stars for Kids Now. We are certified by the Kentucky Education Cabinet to provide preschool services and are certified under the provisions of the Clinical Laboratory Improvement Admendments (CLIA) Program. Redwood also has accreditation through the Commission on Accreditation of Rehabilitation Facilities.
In addition to the above standards, Redwood adheres to best practices guidelines of the National School Aged Care Alliance; Rehabilitation Engineering Society of North America (assistive technology); Better Business Bureau; Department of Vocational Rehabilitation; Association for Persons in Supported Employment; the Donor Bill of Rights; and the Code of Ethics of the Association for Fundraising Professionals.
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